Return and Exchange Policy
Last Updated: 07/17/2026
Thank you for shopping with My Academy. We appreciate your business and want to ensure you have a clear understanding of our policies for purchases made at our Online Store.
Returns for Defective Products Only We want to ensure you receive the high-quality items you ordered. At this time, we only accept returns for defective or damaged products. We do not accept returns for non-defective items or due to buyer's remorse. All standard sales are final.
Return Window If you receive a product that is defective or damaged upon arrival, you have 1 to 5 days from the date of delivery to initiate a return.
No Exchanges We currently do not offer product exchanges.
How to Initiate a Return To start a return for a defective item within your 1 to 5-day window, please reach out to our support team at:
Email: orders@myacademyjax.com
To help us resolve the issue as quickly as possible, please include the following in your email:
Your order number
A detailed description of the defect or damage
Clear photos of the defective item